Coveted award brings out the best in local businesses. Yee Group is proudly sponsoring The Customer Service Award in these prestigious annual accolades for companies in Burton and District.
“The competition is even more intense this year”, pointed out Simon Chapman, Yee Group MD, “We’ve seen increased attention to the detail in each entry to convince the judges of the stature and quality of each business; and in particular, its levels of customer service.
“We know from experience, as a previous winner of the Business of The Year Award how immensely valuable the achievement of such a title can be.
“We are delighted to be part of the judging process and using an independent eye to take a more detailed look at each of the notable businesses.
“The local area has some great, forward thinking businesses, which have innovated in good times and bad, and there is little doubt that we punch above our weight as a business community”.
The four short-listed companies, in this highly competitive award category are Brightside Vets from Swadlincote, Crescent Motoring Services of Burton and Woodville, Red Carpet Cinema of Barton Marina, and T L Darby of Burton.
With 200 cars in stock, T L Darby VW is the leading car dealer with an extensive range of new models from this European car manufacturer. The dealership moved to its new showroom and premises on Centrum East Retail Park in December 2014.
“Providing just the right vehicle for each purchaser is our key aim”, said Steve Hughes, Sales Director, from T L Darby. Our new showroom had an immediate and positive impact for this business expanding our sales of new and used vehicles.
“99% of our customers recommend us; and this is a great way of making sure that we keep at the top of our game. Customer feedback is most important to us as we always aim to improve our buying and after sale experience”.
The second business in the Customer Service Award shortlist is Burton and Woodville based Crescent Motoring Services, whose excellent car and vehicle servicing, repair and MOT has a strong and growing number of customers who recognise its top-quality attention to customer service.
“We are independently surveyed by Motor Codes, the RAC and Autocare”, pointed out Crescent Motors, General Manager, Keith Green. “So our 100% satisfaction rating is a definitive assessment based on customers’ reviews of what we consistently deliver.
“Customers are well-acquainted with our first-class service for all types and makes of cars and vans and have been delighted that we have again been recognised with this shortlisting in this prestigious Burton Mail Award”.
Bright Side Vets of Swadincote is the third business on the shortlist. Set up in 2014, the practice has already exceeded the expectations of its founders Jason and Kelly Freezer, who are now making plans for further expansion of their new brand of small animal health care.
“It has been our long-term ambition to run our own business and to bring innovation and excellent service in our clinical care for customers and their pets”, added Jason Freezer.
“From our research, we identified that we could offer enhanced customer service to pet owners and build on the existing recognition this vets has as the town’s leading practice. Our team of vets are knowledgeable, engaging and caring. We have first-hand examples of our growing reputation from the Five Star reviews on Facebook, with comments like ‘Thank you for being so amazing today’.
The final company judged by Yee Group for this award is Red Carpet Cinema and Cafe. Based at Barton Marina, the innovative cinema was launched two years ago; and continues to attract growing audiences of film-goers for its new releases, art films and screenings from major musical events.
“Our innovative approach to film presentation has been achieved through our two intimate film theatres”, said Kate Silverwood, from Red Carpet Cinema and Café.
“Our customers find watching films in smaller audiences highly attractive and convivial. They also like our schedules of films that are changed more frequently than major cinema chains”, she said.
The awards present an ideal opportunity for businesses to showcase themselves and winning an award, or being shortlisted, provides a real boost to everyone involved in helping the business to succeed.
Yee Group Managing Director Simon Chapman said, “Sponsoring this particular category makes commercial sense to us as a company – we have a clear understanding of the importance of top-class customer service.
“We developed our own award-winning service through attention to the smallest details in winning and retaining customers. Our team of highly trained specialist engineers, electricians and surveyors work hard to understand and appreciate our customers’ needs”.
“Through our teams drive for excellence and innovation, Yee Group aims to deliver a seamless solution, every time.
“Finally, we really know how valuable these awards can be – and we look forward to congratulating the deserved winner on the night.”